Repairs

Why use VTS for your repairs?

Our aim is to get you going as soon as possible. Our engineers are highly skilled with 81 years of experience working with wide format printers, specialising in Roland, Mimaki and Mutoh.

We keep things simple when it comes to repairs:

  • One of our experienced engineers will discuss the fault with you to see if we can get you going without needing a call out.
  • If you need an engineer our charges are also simple. £180 for the initial call out, and £40 each half hour on-site.
  •         Our first time fix rate is around 98%.
  •         In the unlikely event we’re unable to fix first time subsequent visits don’t incur another          call out charge.
  • Most of our repairs are completed within the first 30 minutes. If it’s a major fault we cap a days labour at £580. 
  • If any components need to be replaced we use the highest quality parts available.
  •         All repairs are warrantied for 30 days.

 

For more information you can use the contact form below or give us a call on 01202 630091.